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Coffee Mall - IRoast2 40011 5-2/7-Ounce Coffee-Bean Roaster, Black
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List Price: $199.00
Our Price: $193.59
Your Save: $ 5.41 ( 3% )
Availability: Usually ships in 24 hours
Manufacturer: IBC - Hearthware, INC
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Average Customer Rating:   
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Binding: Kitchen
Brand: Iroast
Color: Black
EAN: 0652185400115
Feature: Versatile appliance roasts coffee beans for any brewing system
Label: IBC - Hearthware, INC
Manufacturer: IBC - Hearthware, INC
Model: 40011
Publisher: IBC - Hearthware, INC
Studio: IBC - Hearthware, INC
Variation Description: Black
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Features
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Versatile appliance roasts coffee beans for any brewing system
Roasts up to 5-2/7 ounces of green beans; built-in 4-minute cooling cycle
Automatic or programmable roasting profiles; adjustable time and temperature
Save up to 10 profiles; LCD display; wind-tunnel and thermoflector technology
Measures approximately 7 by 7 by 12-1/4 inches
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Editorial Reviews:
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The popular i-Roast coffee roaster has been improved in the new i-Roast 2. This new version has some great features. It has features found in only the most sophisticated machines that can cost thousands of dollars. Features: Roasts any bean for any brewing system in less than 15 minutes. Full range of roasting capability (Cinnamon to dark French). 2 Preset Automatic Roasting Curves for slower and faster roasts. Patented temperature control to give you consistent personalized roasting performance. Roasts enough beans to produce up to 24 cups of coffee. Chaff collector system that removes all of the chaff. Hi-visibility roasting pot for easy monitoring. Compact - requires minimal counter space. Interlocking parts for excellent product stability. Built in 4 minute cooling cycle. Up to 10 memory functions. Up to 5 stages.
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Spotlight customer reviews:
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Customer Rating:
Summary: Shoddy Customer Service
Comment: I had this unit only a short time when I dropped and busted some parts. I ordered replacements from the manufacturer.
They sent two of the three parts that I ordered and that is when I fell into phone support h*ll. After waiting 45 minutes on hold I finally got to speak to a person who promptly hung up on me. I called back, waited another 45 minutes and explained that they failed to send one of the parts, in attempting to place me on hold, they hung up on me again.
Call again, wait another 45 minutes, tell them I am returning the stuff, which I did. Six weeks later still no refund, so I call again, wait another 45 minutes, get assurance that it will be done "today". Later I note that I only received a partial refund, call again, wait another 45 minutes only to be told "too bad, take it up with your credit card company." Filed a report with the BBB and received full refund after another 6 weeks of haggling. I can not recommend this product. The Chicago BBB site lists dozens of unresolved complaints, this was not an isolated issue, it is their way of doing business.
Customer Rating:
Summary: Two in a row fail.
Comment: My employer got this for me for christmas, It lasted about 15 months and then the blower failed. It runs and then just shuts down for no reason, I believe the heating element is still running but the blower isn't blowing. Good fire hazard..Anyway I bought another one in april, it is now december 1st. Exact same failure! I use it probably three or four times a week. After reading the other reviews here I'm pretty discouraged with trying to get them to honor my warranty..I will try anyway.
Customer Rating:
Summary: Unreliable
Comment: My first unit died after a month and was replaced under warranty.
The second unit developed more and more "small" mechanical problems that I could repair myself and died after a little more than a year of use (they did not replace it this time).
The micro-processor temperature regulation is kind of a joke: Running the same cycle indoors (70F) or outdoors (55F) produces totally different results. Indoors roasting is really difficult as the smoke and shaft will really mess up the place, even under a hood with the vent attachment in place. The roast needs constant supervision and good light to look at the color of the beans, so it's hard to do it outdoors. The unit is too noisy to hear the beans crack.
All in all a good try, but with too many shortcomings. I suspect that all reasonably priced home units that do not take your whole kitchen counter space are also "works in progress"... the i-roast might be as good as others.
Customer Rating:
Summary: Excellent Roaster
Comment: The IRoast2 provides the ability for the user to roast coffee beans to the desired roast, from city to full city, French and Italian roast. The chaf collector works extremely well, eliminating the loose chaf I experienced with other roasters.
Customer Rating:
Summary: BUYER BEWARE
Comment: LONGEVITY- glass top broken within 1 year, roaster dead in 1 1/2 years
QUALITY CONTROL- Had to purchase an entirely new roaster. First one arrived smoking with no air moving. Weeks to get another one. This one also burns coffee beans.
CUSTOMER SERVICE: Non-existent. Much of the time you get a circuit busy on the phone; if you get through at all, there are usually 40 calls ahead of you. Messages are not returned. Neither are faxes.
Home roasted coffee beans are fantastic, but this machine and this company are horrendous. Check recent reviews to confirm my comments re customer service. DO NOT DEAL WITH HEARTHWARE!
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